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Northern Gas Networks

Northern Gas Networks

Category: Gas Companies Category: Gas Companies

Address: Doxford International Business Park, 1 Emperor Way, Sunderland, SR3 3XR

Landline: 0800 04... Landline: 0800 04...

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Business Profile

Gas distributer for the North of England We distribute gas to homes and businesses across the north of England, an area covering the North East, northern Cumbria and most of Yorkshire.

Our network comprises of 37,000km of gas pipes, that's enough to travel from the north of England to Sydney, Australia, and back again.

We do not own the gas; we transport it on behalf of the companies who do, delivering it to users 24 hours every day.

We are responsible for maintaining the region's gas supply network and also act as the area's gas emergency response provider.

If you smell gas, suspect carbon monoxide or are worried about gas safety, call 0800 111 999 immediately. This line is in operation 24 hours a day.

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If you smell gas call the National Gas Emergency Service immediately on 0800 111 999. Make sure you put out any naked flames, open doors and windows, keep people away from the area and turn the gas off at the emergency control valve
Our engineers will always make the situation safe when called to a suspected gas escape. However, the emergency service provided by Northern Gas Networks under the terms of its license doesn't cover repairs to appliances or installation pipework which can't be completed within 30 minutes.
When you dial 0800 111 999, your call will be routed to the call centre where trained operators are working round-the-clock waiting to take your call. A call handling agent will log all the appropriate details onto a computer. The kind of information you'll be asked for includes: The address / location of the suspected gas escape or gas emergency How many people are at the property Where the smell is most noticeable How long the smell has been noticeable Are any neighbours affected Your name and phone number Any special circumstances or access information
Northern Gas Networks aims to attend all uncontrolled gas escapes within one hour, and all controlled escapes within two hours. A controlled gas escape is one where the person reporting it has confirmed that the gas emergency control valve serving the premises has been turned off and the smell of gas has gone. An uncontrolled gas escape covers all others. Sometimes, our Rapid Response Engineers will be sent to a leak that has been reported outdoors. Around a quarter of these turn out not be gas leaks at all. Around 80% of the gas escapes we attend are inside buildings. That means the escape is related to internal pipework, a boiler, gas fire or other gas appliance.
Once we have made the property safe, our Rapid Response Engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by Gas Safe Registered engineer. You can find details on the Gas Safe Register website.
It doesn't happen often and when it does we promise to get you back on as quickly as we can, but if you do find yourself with no gas you should do the following immediately: Call the National Gas Emergency Service on 0800 111 999 Open all doors and windows Turn the gas off at the emergency control valve if possible, unless the meter is located in the cellar or basement. The emergency control valve is located near your gas meter Turn off all gas appliances Do not turn lights on or off and avoid using other electrical switches and appliances Don't smoke, light a match or any other naked flame
No one wants to be without heating, hot water or the ability to cook and we'll do everything to get your gas back on as quickly as possible. We will provide electrical heaters and hot plates for those who need them most while the gas is turned off. Make sure you wear extra layers to keep warm and drink plenty of hot drinks.
National Grid is responsible for ensuring the national gas pipeline system is kept in balance. It ensures a balanced system by buying and selling gas and using stored gas to ensure that in most normal circumstances, demand can be met. Usually the system is balanced by gas bought on the open market through the 'On the Day Commodity Market (OCM)' set up as part of the Network Code, the rules that govern the supply of gas. National Grid also has gas in store (the so called Top-up and Operating Margins gas) to ensure the system is balanced and that supplies are maintained.
To find out who your gas supplier is you can call the M Number Helpline on 0870 608 1524. You’ll need to tell them your postcode and the first line of your address. Calls cost 7p per minute plus your phone network operators access charge. Alternatively you can visit the Find My Supplier website:
Repairing or renewing gas pipes inevitably involves some digging. Where possible we try to restrict this work to public areas but sometimes we have no choice but to dig small holes in driveways or footpaths in people's gardens. For planned work, we always tell householders in advance if we need to do this. If we dig on your property we will always reinstate the area we have disturbed to a high standard. When reinstating your driveway or footpath we will match the original material i.e. concrete for concrete, tarmac for tarmac. Although we will do our best to replicate the colour and texture of the existing area it is virtually impossible to match it exactly. This is usually due to the age, weathering and general wear and tear of the original surface. Colour matching usually improves as the new surface weathers.
Index Card is Verified on Central Index

Northern Gas Networks
Verified ID: 438569355202560

Verified 01/08/2022 @ 09:03:18
Last updated 10/08/2022 @ 07:57:29

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Opening Hours

Monday to Sunday
Open 24 Hours